Frequently asked questions
General Information
1. Where is your factory?
Here is our factory address: No. 77 Xiangyi Road, Yiwu City, Zhejiang 322000, China
2. What products do you offer?
We offer a range of cosmetics products, including eyeshadow, blush, highlighter, and eyebrow products etc.
3. Can I customize my products?
Yes, we offer fully customized services, including product quality, colors, makeup shades, and packaging design etc.
Ordering and Pricing
4. What is the minimum order quantity (MOQ)?
The MOQ varies but typically ranges from 6,000 to 12,000 pieces, depending on the tube and powder packaging.
5. How do I place an order?
You can place an order by contacting our sales team via email ([email protected]), phone, or through our website’s contact form.
6. What is the pricing for your products?
Pricing varies based on the product, packaging, and quantity. Please contact our sales team for a quote.
Quality and Safety
7. Are your products cruelty-free and vegan-friendly?
Yes, all our products are cruelty-free and vegan-friendly.
8. Are your products compliant with regulatory requirements?
Yes, our products comply with FDA and EU Cosmetics regulations, and we have certifications such as ISO 22716 and GMP.
Sampling and Shipping
9. Can I request samples before placing an order?
Yes, we offer samples for you to review the quality, and there is a sample cost.
10. What is the shipping process?
We use reliable carriers such as DHL, UPS, and FedEx for timely delivery, and tracking information will be provided once your order is shipped. For bulk goods, we recommend shipping by sea, as it is the most cost-effective option.
Payment and Terms
11. What payment methods do you accept?
We accept bank transfers, PayPal, LC etc.
12. What are your payment terms?
Typically, a 30% deposit is required before production, with the balance due before shipping.
Warranty and Returns
13. Yes, we provide exchanges for defective products with new items. Customized orders are not eligible for returns.
Product Information
14. What is the shelf life of your products?
Shelf life varies by products, typically ranging from 2 to 3 years.
15. Are your products gluten-free, paraben-free, and sulfate-free?
Yes, many of our products meet these criteria. Please check with our sales team for specific details.
16. Do you offer organic or natural products?
Yes, we have a range of organic and natural options available.
Packaging and Labeling
17. Can I customize the packaging?
Yes, we offer a fully customized service, with options for custom sizes, shapes, and designs, including eco-friendly materials, etc.
18. Can I add branding to the packaging?
Yes, we can incorporate your logo and branding elements into the packaging.
Quality Control and Testing
19. What quality control measures do you have?
We implement rigorous quality control processes, including testing for purity, potency, and performance etc.
20. Are your products tested on animals?
No, we do not test on animals.
Regulatory Compliance
21. Are your products compliant with FDA and EU regulations?
Yes, our products meet both FDA and EU cosmetics regulatory standards and have relevant certifications.
Ordering and Fulfillment
22. What is the lead time for production?
Lead time typically ranges from 45 to 60 days after sample confirm, depending on the product and quantity.
23. Do you offer rush orders?
Yes, rush orders are available; however, there may be an additional fee.
23. Do you provide drop shipping?
No, we don’t offer drop shipping services.
Customer Service
24. How do I contact customer service?
You can contact our customer service team via email ([email protected]), phone, or through our website’s contact form.
25. What are your business hours?
Our business hours are 8 AM to 6 PM (China time).